Effective Date: Oct 2026
Official Website: https://hotelshivora.in
Property Location: NH Goniana Road, near NFL Colony, Adarsh Nagar, Bathinda, Punjab 151001
1. Overview & Introduction
Hotel Shivora respects your privacy and is committed to protecting the personal information you provide when using our website, making a reservation, submitting an enquiry, or communicating with us. The privacy of our guests is a top priority. This Privacy Policy explains our practices regarding the information we collect across our digital platforms and physical hotel operations.
2. Information We Collect
Depending on how you use our website and services, we may collect the following information:
Full name
Mobile/telephone number
Email address
Check-in and check-out dates
Number of guests
Booking and insurance details
Special requests or other information provided voluntarily by you
Payment-related information required to process a booking
Information submitted through enquiry or contact forms
We collect information reasonably necessary to provide our services, process reservations, communicate with guests, and operate our business effectively.
3. How We Use Your Information
We process your collected data strictly for operational, hospitality, and performance purposes, including:
Processing and managing hotel reservations
Confirming, modifying, or canceling bookings
Responding to enquiries and requests
Communicating important information regarding your stay
Providing hotel and dining services
Processing payments and refunds
Improving our website, services, and guest experience
Analyzing website usage and performance
Preventing fraud, misuse, or unauthorized activities
Complying with applicable legal and regulatory requirements
4. Online Booking, Payment & Third-Party Services
Booking & Payment Processors: Our website may use third-party booking engines and payment service providers for online reservations and payments. When you make a booking, certain information is securely transmitted to the relevant booking or payment service provider for processing.
Card Details Protection: Hotel Shivora does not intentionally store complete credit/debit card numbers, CVV numbers, or other complete payment credentials on its servers unless specifically stated otherwise. Payment processing is subject to the terms and privacy policies of the respective payment service providers.
Third-Party Platforms: Our site may contain links or booking options for third-party platforms, including Online Travel Agencies (OTAs), social media platforms, and other services. These third parties have their own independent terms and privacy policies. Hotel Shivora is not responsible for their privacy practices.
5. How We Share Your Information
Hotel Shivora does not sell or rent your personal information. Where necessary, information may be shared only when reasonably required for business operations with:
Booking & Technology Providers: Booking engines, channel managers, hotel technology providers, and other systems required to process and manage reservations.
Payment Service Providers: Payment gateways and financial institutions for processing payments and refunds.
Service Providers: Website hosting, IT, communication, security, analytics, and other essential service providers who assist us in operating our business.
Government & Legal Authorities: Where disclosure is strictly required by applicable law, regulation, legal process, or a lawful governmental request.
6. Cookies, Analytics & Advertising Technologies
Cookies & Tracking: Our website may use cookies and similar tracking technologies to improve functionality, remember preferences, understand visitor behavior, and measure performance. You can manage or restrict cookies through your browser settings.
Analytics Tools: We may use services such as Google Analytics to understand website traffic, visitor behavior, traffic sources, and performance. These tools may collect browser type, device information, approximate location, and website action data.
Advertising & Marketing Technologies: We may use tracking tags, Meta Pixel, Google Ads conversion tracking, and similar technologies to measure advertising performance and understand interactions with our website. These technologies do not intentionally collect sensitive personal information.
7. Data Security & Retention
Security Measures: We use reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. However, no method of internet transmission or electronic storage can be guaranteed to be 100% secure.
Data Retention: We retain personal information for as long as necessary to provide our services, process bookings, comply with legal and regulatory obligations, resolve disputes, and protect our legitimate business interests.
8. Your Privacy Rights & Children’s Privacy
Your Privacy Rights: Subject to applicable law, you may request access to, correction of, or deletion of personal information held by us where appropriate by reaching out to our management.
Children’s Privacy: Our website is not specifically directed toward children. We do not knowingly collect personal information from children through our platform without appropriate parental or guardian consent.
9. Changes to This Privacy Policy
Hotel Shivora may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal regulations. The latest version published on this website will apply.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Hotel Name: Hotel Shivora, Bathinda
Address: NH Goniana Road, near NFL Colony, Adarsh Nagar, Bathinda, Punjab 151001
Phone: +91-7814738908
Email: hotelshivora03@gmail.com