RESERVATION

Official Website: https://hotelshivora.in

Property Location: NH Goniana Road, NFL Colony, Adarsh Nagar, Bathinda, Punjab 151001

Last Updated: Oct 2026

By making a reservation with Hotel Shivora, you acknowledge that you have read, understood, and agreed to the following terms & conditions.

1. Reservations & Bookings

  • All reservations are subject to room availability and official confirmation.

  • Guests must provide accurate personal and contact information while making a reservation.

  • A valid government-issued photo ID is mandatory at check-in for all adult guests as per applicable local regulations.

  • The hotel reserves the right to refuse accommodation or cancel bookings if the information provided is inaccurate or applicable hotel policies are violated.

2. Check-In and Check-Out Policies

  • Standard Timings: Policies apply as communicated at the time of booking.

  • Early / Late Requests: Early check-in and late check-out are subject to room availability and may attract additional charges.

  • Documentation: Guests are required to present valid identification documents and booking confirmation vouchers at the time of check-in.

3. Payments & Financial Terms

  • Room charges and applicable taxes must be cleared according to the payment terms selected during reservation.

  • Additional charges for services, in-room dining, food, laundry, damages, or facilities utilized during the stay are payable separately.

  • The hotel reserves the right to request advance payment, card pre-authorization, or a security deposit upon check-in where applicable.

4. Cancellation & Refund Policy

  • Cancellation and refund terms depend strictly on the selected rate plan and booking channel.

  • Reservations made through third-party Online Travel Agencies (OTAs) such as MakeMyTrip, Goibibo, Booking.com, Agoda, Expedia, Cleartrip, or others are subject to the specific cancellation and refund policies of the respective platform.

  • Non-refundable bookings are not eligible for any refunds under standard operational guidelines.

  • Eligible refunds will be processed back through the original mode of payment within standard business banking timelines.

5. Guest Conduct & Hotel Rules

  • Guests are expected to maintain appropriate conduct and show due respect to fellow guests, hotel staff, and hotel property.

  • Illegal, noisy, abusive, disruptive, or inappropriate activities are strictly prohibited within the premises.

  • Management reserves the right to take immediate disciplinary action, including terminating a guest’s stay without a refund, in case of violations of hotel rules or applicable laws.

6. Damage to Hotel Property

  • Guests are held fully responsible for any loss, breakage, or damage caused to hotel property, furnishings, or equipment by themselves or members of their group.

  • The hotel reserves the right to charge appropriate replacement/repair fees associated with any such damage.

7. Hotel Facilities & Services

  • All hotel facilities and services are subject to availability and operational conditions.

  • Temporary interruptions of any facility due to maintenance, technical issues, safety checks, or unforeseen circumstances beyond control will not make the hotel liable for a refund.

  • Website photographs are for visual representation purposes. Actual room layouts, furnishings, and views may vary slightly depending on the specific room category booked.

8. Personal Belongings & Valuables

  • Guests are solely responsible for their personal belongings and valuables during the stay.

  • Hotel Shivora shall not be held liable or responsible for any loss or damage to personal belongings except in cases of mandatory liability under applicable law.

9. Force Majeure

  • The hotel shall not be held liable or responsible for any failure, delay, or disruption in providing services caused by events beyond our reasonable control.

  • This includes natural disasters, government restrictions or lockdowns, major utility power failures, civil disturbances, strikes, or other unforeseen emergencies.

10. Privacy & Data Protection

  • Personal information collected during reservations, online inquiries, and physical stays is handled with strict confidentiality in accordance with our Privacy Policy and applicable data protection laws.

11. Changes to Terms & Conditions

  • Hotel Shivora reserves the right to update, modify, or amend these Terms & Conditions whenever necessary.

  • The latest version published live on this website shall apply to all future bookings.

12. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by and construed in accordance with the laws of India.

  • Any disputes, claims, or legal proceedings arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts located in Bathinda, Punjab.

Contact Information

For any assistance, clarifications, or support regarding reservations, cancellations, payments, or these Terms & Conditions, please reach out to us directly:

  • Hotel Name: Hotel Shivora

  • Address: NH Goniana Road, Near NFL Colony, Adarsh Nagar, Bathinda, Punjab 151001

  • Phone: +91 78147 38908

  • Email: hotelshivora03@gmail.com